Appointments

Emergencies

Home Visits &
Tel. Advice

Prescriptions

Test Results

Services

Teenagers

How do I ... ?

Self Help

Medicine Chest

How to Find Us

Practice Team

Patient
Participation Group

Care Quality Commission

Surgery Tour

Other

Contact Us

Useful Contacts

Surgery Telephone Numbers & Address:

top

Opening Hours:

top

How to make an Appointment:

Requests for appointments and other queries should be made in-person, or via the telephone between 8am to 6.30pm Monday to Friday, or you can book your appointment online.

Please notify reception as soon as possible if you have to cancel an appointment.

All consultations are by appointment except for the "Emergency Surgeries" - Friday afternoon.

We will try to provide non-urgent appointments within 48 hours with a doctor (not necessarily a named doctor) and within 24 hours for a practice attached health professional. Please report to reception on arrival.

We would ask that only one member of the family is seen per appointment and one problem per appointment please.

Urgent problems are fitted into surgery times without an appointment when required - this may cause surgery to run late on occasions.

top

Appointments with the Practice Nurse:

Our Practice Nurses are available by appointment. Information on the Health Services offered by our Practice Nurses can be found here.

top

How to Cancel an Appointment:

If you cannot keep your appointment with the Doctor or Nurse, please view the methods available for cancelling your appointment.

It is really important to let us know if you need to cancel, because it enables us to offer your appointment to someone else.

top

Telephone Consultations:

Rising Brook & Cross Street Surgery now offer telephone consultations with a GP, for follow-up discussions, advice relating to previously seen or existing conditions, medication reviews, discussion of test results, fit notes, possible reactions to medication, certain child ailments, i.e. D&V, eye problems etc. If you feel your problem could be dealt with over the telephone by a GP please request a telephone consultation. You may also be automatically offered one by the Receptionist. For further information please speak to a Receptionist or visit www.patient.co.uk

top

Practice Team Training:

Rising Brook and Cross Street Surgery will be closed for one afternoon each month for staff training and there will be no routine clinics or surgery appointments on that afternoon. Full details can be found here.

top

Practice Services:

Full details of the services offered by our practice can be found by clicking here.

top

Dental Problems:

If you have an urgent dental problem such as toothache or a dental abscess you should see a dentist not your GP.

If you have a regular dentist you should telephone them and arrange an urgent appointment. If they are closed there should be an answerphone message with the phone number of the local dentist covering emergencies. If you have trouble getting through call NHS Direct on 0845 46 47.

Advice is available from dental advisors regarding all dental problems from the British dental health foundation (BDHF). Their contact details and web site can be found by clicking here.

Patient Survey Results 2012/13:

Our 2012/13 Patient Survey Results are now available.

Stafford Hospital:

We have received letters of support for Stafford Hospital. We have sent copies of the letters to Stafford and Surrounds Clinical Commissioning Group and we have sent this letter to the patients in reply.

Practice Team Training:

Rising Brook and Cross Street Surgery will be closed for one afternoon each month (excluding August & December) for training. For further information please click here .

Sign up for FREE! Appointment reminders by Text Message - Download this form and send it into reception.

Join our Patient Forum:

Would you be interested in joining our Patient Forum ?

Free Chlamydia Test:

If you are between the ages of 15- 25 you can have a free Chlamydia test ... This is done on a urine sample. The results are confidential and can be sent to your mobile phone. Ask the doctors, advanced nurse practitioners or nurses for the test. For more information about Chlamydia and the national screening programme visit www.nhs.uk.

Are You a Smoker or Have you Given Up ?

We would be grateful if you would take a few minutes to let us know.

Are your Medical Records Up-to-Date ?

We would be grateful if you would take a few minutes to fill out our online Questionnaire.

Going Abroad ?

Please take a look at our Travel Services and the links in the 'Your Health' section.

Consultations:

How to get the most out of your Consultations.