Rising Brook and Cross Street Surgeries, Stafford, Staffordshire. Visit our Home Page Visit the National Health Service Web Site
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Book & Cancel
Appointments Online

Book or Cancel an Appointment Online:

You will need to register at the surgery in order to use this facility. If this is your first use of the system, please take a few moments to read the guidence notes below.

Choosing the Correct Surgery: When booking your appointment remember to choose your own surgery (Rising Brook or Cross Street). However, if there is an appointment more convenient at the surgery you do not normally use, it is still possible for you to go to that surgery.

IMPORTANT:
Please be advised that GPs and Advanced Nurse Practitioners doNOT deal with such things as Ear Syringing, Wound Care/Dressings, Baby Immunisations, Travel Vaccinations, Smears or taking bloods.If you require an appointment for any of these please call the surgery and request an appointment with a Practice Nurse.If you are unsure who to book your appointment with please call the surgery.Booking incorrectly will mean that your appointment will need to be rearranged.

Open Patient Access to book or cancel your appointment online.


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Guide to Patient Access – Electronic Booking
& Cancellation of Appointments:

Before you begin to use Patient access, we would appreciate it if you would read the following guidance regarding the booking of appointments over the Internet. Please keep this page of the document for your own reference.

Missed Appointments:

Please let us know if you will be unable to attend an appointment that you have booked online. Either contact us by telephone to cancel it or cancel it online. This will allow us to offer the appointment to another patient.

We realise that there are valid reasons for not attending, however we will be monitoring such occurrences on a regular basis. If you miss an appointment more than three times in one year we will remove your facility to use Patient Access, however you will still be able to book appointments with our receptionists.

Practice Nurse Appointments:

Due to the nature of nurses’ appointments we are currently unable to offer these online.

Doctor Appointments:

Please ensure that you book the appointments appropriately. If you are unsure as to whether it is appropriate for you to see a nurse or a doctor please contact us by telephone. Appointments can normally be booked two weeks in advance

Advanced Nurse Practitioner Appointments:

You are able to book same day appointments for urgent conditions with the Advanced Nurse Practitioner. Advanced Nurse Practitioners can diagnose, treat and prescribe for ailments which need immediate attention.

Surgery Premises:

Please ensure that you pick the correct surgery when booking your appointment. The Practice has two premises, Rising Brook and Cross Street.

Inappropriate Use:

We will be monitoring the use of this service and we are sure that you will find it most useful. If however we find that any users are abusing the service, we will revoke your access to the service and you will have to liaise with our reception team for services.

We would consider inappropriate use as: Sending inappropriate or abusive message, booking appointments and not using them, booking appointments for other family members using your name, consistently booking inappropriate appointments with the doctor.

News

Are you Eligible for a Flu Jab? If so please book your appointment now!

If you are unsure if your eligible, please visit the NHS Choices Website Flu Jab Page


Patient Survey Results 2013/14:

Our 2013/14 Patient Survey Results are now available.


Medical Students & Junior Doctors:

Rising Brook Surgery has been accredited by Keele University School of Medicine as a Teaching Practice 2013-14 for Year 4 Medical Students. Further information can be found here.


How information about you helps us to provide better care:

We need to make sure that you know this is happening and the choices you have.


Practice Team Training:

Rising Brook and Cross Street Surgery will be closed for one afternoon each month (excluding August & December) for training. For further information please click here .


Never forget another appointment with FREE text reminders

Sign up for FREE! Appointment reminders by Text Message - Download this form and send it into reception.


Join our Patient Forum:

Would you be interested in joining our Patient Forum ?


Free Chlamydia Test:

If you are between the ages of 15- 25 you can have a free Chlamydia test ... This is done on a urine sample. The results are confidential and can be sent to your mobile phone. Ask the doctors, advanced nurse practitioners or nurses for the test. For more information about Chlamydia and the national screening programme visit www.nhs.uk.


Are You a Smoker or Have you Given Up ?

We would be grateful if you would take a few minutes to let us know.


Are your Medical Records Up-to-Date ?

We would be grateful if you would take a few minutes to fill out our online Questionnaire.