Merrey Road,
ST17 9LY

Guide to Patient Access

Electronic Booking & Cancellation of Appointments

Before you begin to use Patient access, we would appreciate it if you would read the following guidance regarding the booking of appointments over the Internet. Please keep this page of the document for your own reference.

Missed Appointments

Please let us know if you will be unable to attend an appointment that you have booked online. Either contact us by telephone to cancel it or cancel it online. This will allow us to offer the appointment to another patient.

We realise that there are valid reasons for not attending, however we will be monitoring such occurrences on a regular basis. If you miss an appointment more than three times in one year we will remove your facility to use Patient Access, however you will still be able to book appointments with our receptionists.

Practice Nurse Appointments

Due to the nature of nurses’ appointments we are currently unable to offer these online.

Doctor Appointments

Please ensure that you book the appointments appropriately. If you are unsure as to whether it is appropriate for you to see a nurse or a doctor please contact us by telephone. Appointments can normally be booked two weeks in advance

Advanced Nurse Practitioner Appointments

You are able to book same day appointments for urgent conditions with the Advanced Nurse Practitioner. Advanced Nurse Practitioners can diagnose, treat and prescribe for ailments which need immediate attention.

Surgery Premises

Please ensure that you pick the correct surgery when booking your appointment. The Practice has two premises, Rising Brook and Cross Street.

Inappropriate Use

We will be monitoring the use of this service and we are sure that you will find it most useful. If however we find that any users are abusing the service, we will revoke your access to the service and you will have to liaise with our reception team for services.

We would consider inappropriate use as: Sending inappropriate or abusive message, booking appointments and not using them, booking appointments for other family members using your name, consistently booking inappropriate appointments with the doctor.