General Patient Information
Complaints
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice please write to or make an appointment to see our Practice Manager.
We operate a practice complaints procedure as part of an NHS system for dealing with complaints.
Our complaints system meets national criteria.
Veteran Friendly Accredited GP Practice
We are a Veteran Friendly Accredited GP Practice. This means we have a dedicated Clinician who has a specialist knowledge of service related health conditions and veteran specific health services. This is important in helping Veterans to get the best care and treatment.
If you are ex forces, please let your GP know to help ensure you are getting the best possible care.
Safe Surgery
We are proud to be a 'Safe Surgery' for everyone in our community. All are welcome.
Everyone in the UK has the right to free care from a GP. If you don’t have proof of Identification (ID) or address, you can still register. Immigration status or nationality do not matter. Reception won’t ask for immigration documents and will not share your information with the Home Office unless serious crime is involved.
See the above statement in other languages.
In partnership with Doctors of the World UK, we will ensure that our practice offers a welcoming space for everyone who seeks to use our services.
Don't have documents? Don’t worry. We are a Safe Surgery for everyone in our practice area. We might ask for ID or proof of address. But if you don’t have any and you live in our practice area, you can still register with us. We will not ask for immigration documents.
If you wish to register, please speak to a member of staff who can help and support you with the process of registration. Ask reception for an interpreter if you find it difficult to communicate in English.
Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- Telephone: 0808 196 8861
- Email: PatientServices@staffsstoke.icb.nhs.uk
- Website: NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
NICE Guidance
Evidence based recommendations developed by independent committees, including professionals and lay members, and consulted on by stakeholders.
For information please see National Institute for Health and Care Excellence (NICE)
GP Average Earnings
Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Rising Brook Surgery in the last financial year was £88,503 before tax and National Insurance. This is for 2 full time GPs, 1 part time GP, 1 salaried GP and 1 locum GP who worked in the practice for more than six months.