General Patient Information

Comments or Suggestions

We constantly strive to give you the best possible care and attention. If you have any suggestions, comments or would like to make a compliment about any aspect of our service, please complete our online form.

Problems or Complaints

We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Practice Manager, Carrie Stockley, can give you further information. Our practice complaints leaflet can be downloaded here or is available from reception.

Our aim is to provide you with the highest standard of service and we try to deal promptly with any problems that occur.

Medical Records

The practice is often asked for information about patients from insurance companies or solicitors. On no account will any information be given without the patient's written consent. Information about a patient's medical condition will only be passed to other health professionals to help with treatment. Staff at the surgery have access to personal information on a need-to-know basis only and are bound by rules relating to patient confidentiality.

GP Average Earnings

Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Rising Brook Surgery in the last financial year was £88,503 before tax and National Insurance. This is for 2 full time GPs, 1 part time GP, 1 salaried GP and 1 locum GP who worked in the practice for more than six months.