Patient Information

Patient Confidentiality

If you wish to speak to the receptionist in confidence, there is a quiet area available away from the main reception. Please ask.

You have the right to know as much about your medical condition as you want to know. We will not discuss your case with anyone not directly involved in your health care unless you wish us to and have given your consent first.

You are welcome to see your health records and discuss the contents with the doctor if you wish.

Data Protection

We need to keep personal information so that you can receive proper health care and treatment. This information is only passed to other health care professionals or organisations if it is in your interest.

For example:

  • If you are receiving care from other people (such as social services) as well as from the NHS, we may all need to share information so that we can work together for your benefit.
  • It has to be passed on by law, such as to notify the birth of a baby.
  • Your relatives or carers should be kept up to date with the progress of your treatment - but only with your consent.

However, information about you is only passed on if there is a genuine need and is in your's and everyone's interests to do so. Whenever possible all details which identify you are deleted.

Everyone working within the NHS has a legal duty to keep information about you confidential. Anyone who receives information about you from the NHS also has a legal duty to keep it confidential. Your GP does not use personal information for direct marketing purposes.

We operate an 'Access to Health Records Policy'. Any requests for the release of information must contain a signed authorisation from the patient using a form that has been agreed with the BMA and the Law Society.

The practice does undertake audit using external auditors on occasion and does have to submit aggregated information to the Department of Health. However, information is only made available when we are satisfied that all confidentiality criteria have been met.

Freedom of Information

Information relevant to our surgery under the Freedom of Information Act can be provided. Please contact the Practice Manager.